I have checked and updated all the various settings in the new installation - including the 'save my hand history'.

I checked and I had an older version so I proceeded to uninstall the Beta I had and the old version - and installed fresh the version as advised. Then received an e-mail that on Oct 22nd older Beta versions will be discontinued.

I had a beta version and the old PS6 both on the computer. I had just moved to the current version of PS7. PT4 in the configuration for PokerStars displays the following msg in red font: PokerStars is not configured to save hand histories to disk. I just ran into a problem with pokerstars. Please note that if you are playing a Fast Poker variant such as Zoom Poker, Rush Poker e.t.c then this needs to be enabled in PokerTracker 4 for the HUD to show. Without further information on where you play I cannot be more specific but please check your poker site(s) are configured correctly with PokerTracker 4. Please refer to our site configuration guide. You can view this full conversation here: I was going to try the trial version before buying the full version, but if I cannot get the trial version to work, why should I buy the full version? Here is latest correspondence with PT Spt: I did the configuration thing with sites etc. I cannot get PT to link with poker site such as Carbon.maybe download isn't complete? IDK, but I am not going to 'read a book' to figure out how. Now that you know what will cause the problem, you know how to avoid it in the future until a solution is found. If/when this occurs you can re-import the hand history file to attempt to import the hands from the session, to do that you must first stop importing and then manually import.Ī simpler way of explaining this is that a user plays some hands at a table, leaves the table and comes back later without the hand history file being moved then hands at that table won't import properly (until such time as the file is moved and recreated). This occurs because Merge reuses the same hand history file and presumably something about starting to write the new session to the existing file causes a mismatch in data. It happens when you play a session and the hand history file is not moved before you rejoin the same table later. But we have a few reports who have come across 'can't find start of hand' errors while playing at Merge. We don't know of any issues that affect Merge Network if you start at a new table with PokerTracker 4 starting a new session if you are using the latest PokerTracker version 4.11.11.

Pokertracker 4 hand history folder